FAQ’s
Our FAQ’s are included to help answer some of your questions. If you have additional questions, feel free to contact your Adams Fiber representative.
Adams Fiber is a state-of-the-art fiber optic infrastructure that brings fiber optic service all the way to the home. It is the most current technology that is “future proof”, capable of delivering ultra-fast internet connections and telephone service.
2. How does Adams Fiber benefit Quincy and surrounding towns?
As with any utility, having the most capable and reliable infrastructure provides more value to the community and it’s residents. Connecting Quincy with fiber brings big benefits. Having the option for this much capacity attracts businesses that require large amounts of bandwidth for their operations. This may be the same case for residential customers. Customers are constantly needing and demanding higher amounts of bandwidth in their homes. This fiber investment prepares us all for what’s to come in the future.
3. Is this Adams first time offering fiber to the home?
No, we have been offering fiber to many of our communities in the area. Since 2000, we have provided fiber to the majority of our businesses in Quincy.
4. What services can I get with Adams Fiber?
Adams will offer internet and telephone over fiber optics.
- Internet service packages up to 1 Gigabit
- Telephone services (keep your same current number)
5. What is the process to get fiber to my house/neighborhood?
After enough interest in shown for a particular neighborhood (through filling out this form), we will start the Pre-Registration phase to determine the level of commitment by a prospective Fiberhood.
During Pre-Registration, we will contact every potential home, to determine how many households are interested in our new fiber optic network and are serious about taking advantage of our services.
After we have reached our commitment requirements for a prospective Fiberhood we will begin construction on your fiber network!
6. Is Adams building in a particular area or everywhere?
We are prepared to go everywhere, and our actual construction plans will be based on the interest we receive from potential neighborhoods. When there is enough interest and actual neighborhood commitment, your area will qualify to be an Adams Fiberhood.
7. Is there a term contract to sign?
We are proud to offer No Gimmick Pricing. Plus, if you sign up during Pre-Registration you have the unique opportunity to “Lock in Your Price for Life” on our Ultimate 1 Gigabit speed package.
8. What is the Ultimate 1 Gig “Monthly Price for Life” offer?
The Monthly Price for Life with Adams is only available on our Utlimate 1 Gig speed package. Monthly Price for Life does not include or extend to fees, taxes, or surcharges.
9. What is Pre-Registration?
Pre-Registration is a once-in-a-lifetime opportunity for you. During Pre-Registration, we will contact every potential home in a prospective Fiberhood. This will determine how many households are interested in our new fiber optic network and are serious about taking advantage of our services.
10. What’s better … fiber optic, cable, DSL, or wireless?
Fiber optic is the fastest Internet option available; it is not shared and provides far greater speeds to enhance your experience. If you use the Internet in any way and have the opportunity to sign up for fiber, you should! You will not be disappointed. For current Adams wireless customers, we will work with you to switch your service to Adams Fiber. We want you to enjoy your experience with Adams!
11. If I switch my telephone service to Adams, do I get to keep my same phone number?
Absolutely! We will move your telephone number over to us and you do not need to do a thing. Once the number is moved, it automatically notifies your current provider and they will stop their billing. We have done this for thousands of customers.
12. If I switch my Internet service to Adams, can I keep my @comcast.net or @att.net email address?
Customers who have switched to Adams Fiber from other providers are reporting they have been able to keep their @comcast.net and @att.net email addresses.
Here are links to validate those claims:
