217 - 214 - 3423
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Adams’ Comprehensive Plan for COVID-19

As we navigate through the rapidly changing Coronavirus (COVID-19) landscape together, Adams is taking the necessary steps to help minimize the spread of the illness.  The health, safety and well-being of our customers, employees, and communities remain our top priority as we monitor the evolving circumstances related to the virus.

Rest assured, Adams has always worked with customers during trying times and will continue to do so throughout these rapidly evolving circumstances.  Here are a few additional things we are doing to partner with you to ensure you have the essential tools needed to utilize Adams services:

  • Office ClosingsUPDATED 3/18/2020
    • Effective March 18, 2020, we will be temporarily limiting access to our Golden and Quincy offices by closing our lobbies to customer traffic to maximize social distancing between customers and employees.
  • Technical Support
    • We will continue to provide 24/7 Internet, Phone, and TV technical support at 877-502-3267.
  • Adams Experts Service & Support
    • Adams Experts services will remain available by appointment only by calling 217-214-3423, option 3 and via Remote Support.
  • Installations & Appointments UPDATED 4/6/2020
    • If you have an in-home consultation, installation, or repairs that require a premise visit you will be asked to reschedule if anyone in your household is experiencing symptoms of a highly contagious illness. Call us at 217-214-3423 and we’ll take care of helping you re-schedule this.
    • Effective April 6, 2020, residential fiber internet installations will be available on a limited case-by-case basis. An Adams representative will reach out to customers who have been approved for installation.
  • Payment Options
    • We strongly encourage you to take advantage of our many payment options:
      • Pay online via the SmartHub website or use the free mobile app. Don’t have a SmartHub account? Use our
        Pay Now feature.
      • Pay by phone by calling 877-696-4611, option 4
      • Pay by mail by sending payments to: Adams, PO Box 217, Golden, IL 62339
      • Pay at office drop boxes at either of our locations. Be sure to include your account number with your payment.
  • Event Cancellations
    • Youth Day in Springfield on March 31 – CANCELLED
    • Youth to Washington Tour, June 19-26 – CANCELLED