217 - 214 - 3423
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As we navigate through the rapidly changing Coronavirus (COVID-19) landscape together, Adams is taking the necessary steps to help minimize the spread of the illness.  The health, safety and well-being of our customers, employees, and communities remain our top priority as we monitor the evolving circumstances related to the virus.

Office Hours
Our office lobbies are open to the public. Due to the State of Illinois mask mandate, beginning Monday, August 30, 2021, masks are required at our offices regardless of vaccination status.

Technical Support
We will continue to provide 24/7 Internet, Phone, and TV technical support at 877-502-3267.

Adams Experts Service & Support
Adams Experts services are available at our offices, by calling 217-214-3423, option 3, and via remote support.

Installations & Appointments
If you have an in-home consultation, installation, or repairs that require a premise visit you will be asked to reschedule if anyone in your household is experiencing symptoms of a highly contagious illness. Call us at 217-214-3423 and we’ll take care of helping you re-schedule this.

Payment Options
We strongly encourage you to take advantage of our many payment options:

  • Pay online via the SmartHub website or use the free mobile app. Don’t have a SmartHub account? Use our
    Pay Now feature.
  • Pay by phone by calling 877-696-4611, option 4
  • Pay by mail by sending payments to: Adams, PO Box 217, Golden, IL 62339
  • Pay at office drop boxes at either of our locations. Be sure to include your account number with your payment.